When banking frustration closes a door, an app opens a window

With a new year on the horizon, it’s out with the old and in with the new. For the banking industry, this could be an ideal time to consider if the traditional rules of business are still working or if the industry could benefit from a fresh approach. According to Chris Britt, CEO of mobile-first banking platform Chime, consumers are getting frustrated with larger, traditional financial institutions. And this frustration has created an opening for digital banking newcomers like Chime to swoop in and address these consumers’ concerns. PYMNTS.com spoke with Britt in June about how digital banking is appealing to millennial customers. As 2016 wraps up, PYMNTS reconnected with Britt to reflect on the year in banking and look ahead to what 2017 could have in store. Read more: pymnts.com