FinTech shows high usage, but customer confidence remains low

A newly released report on fintech trends reveals that customers are flocking to fintech firms, but overall trust in non-traditional financial services is low. According to the 2017 World FinTech Report by Capgemini, LinkedIn and Efma, more than 50 percent of banking survey respondents acknowledged using at least one non-traditional fintech provider’s products and services, and 46 percent of customers acknowledge using a combination of at least three fintech providers, which include a mix of both traditional and non-traditional firms. However, only 23.6 percent of customers trust their non-traditional fintech providers. Read more: