Microsoft CEO says InsurTech shows the future of chat bots

For an early look into how chat bots are being used commercially, Microsoft CEO Satya Nadella suggests looking at the insurance industry. From sales to customer service, “you’re seeing a lot of action in terms of people building bots that have real natural language understanding,” Nadella said on Monday at the FinTech Ideas Festival in San Francisco. “We have pilots going on with many many customers.” Like tech giants Google, Amazon and Facebook, Microsoft is letting outside developers use the machine learning tools built in house to make their apps smarter and more responsive. Read more: