Why banks need to shift towards experience

Banking services have been commoditised since moving from one-to-one to one-to-all relationships infused by the digital revolution, but it can’t stay that way anymore. Banks face extreme regulatory pressures, and thinning margins are making it difficult to stand out from the crowd. But what’s more worrying is that banks don’t seem to be in any hurry to offer additional services to everyday customers. Read more: banknxt.com